homieSMS / Text Messaging Policy
These are the terms and conditions for Homie’s text-messaging programs.
About this program
Homie is software for touring artists and their teams. As part of the service, Homie sends text messages to event guests — people whose phone number was provided to an artist’s tour or venue staff so they can receive information about a specific event they are attending.
Messages include things like guest-list confirmations, entry instructions, and show-day updates for that event. Homie does not send promotional or marketing messages through this program.
A second program: merch order texts
Fans can also buy an artist’s merchandise from their own phone at a show and pick it up at the merch table. For those orders Homie sends order-status texts on behalf of the artist’s merch store, from a separate program number (+1 (888) 307-1324): an order-placed confirmation, a ready-for-pickup notice, and a refund notice if one is issued. Up to 3 messages per order, never promotional. Consent is an optional, unticked checkbox on the checkout page; fans who decline can still buy and pick up. See how order-text consent is collected for the exact wording and sample messages.
Consent (opt-in)
Guests are enrolled only when they provide their phone number to tour or venue staff for the purpose of receiving updates about their event, and consent is confirmed at the time the number is collected. Consent applies to messages about that event or tour only. Consent to receive messages is never a condition of purchase, guest-list entry, or any other service — guests who decline texts still receive full service. See how consent is collected for the exact opt-in flow and consent language.
Merch order texts (+1 (888) 307-1324): consent is collected on the checkout page itself. The fan enters a mobile number (used to look up the order at pickup) and may tick a separate, unchecked box to receive order-status text messages for that order. The box is never pre-selected, and buying does not require it. See how order-text consent is collected.
Message frequency
Frequency varies by event; typically 1–3 messages per show for guest-list texts, and up to 3 messages per order for merch order texts. Message and data rates may apply depending on your carrier and plan.
Sample messages
Reply STOP to opt out · sent by homie homieontour.com
Doors moved to 7:30 PM tonight — check in at will call with your name and ID.
Reply STOP to opt out · sent by homie homieontour.com
Opting out & help
Reply STOP to any message to opt out at any time. You will receive a single confirmation of your opt-out, and no further messages will be sent. Reply HELP for help, or contact support@homieontour.com. Reply START to re-subscribe.
Replying HELP returns an automatic reply naming the program you are in, for example:
You can also opt out by any reasonable means, for example by emailing support@homieontour.com or telling the tour or venue staff who added you.
Privacy
Phone numbers collected for these programs are used solely to deliver the messages described above (and, for merch orders, to look up the order at pickup). No mobile information or consent data is ever shared with or sold to third parties for marketing purposes. All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties. When you opt out, your number is removed from messaging and kept only on our do-not-message list, so the opt-out keeps being honored. See our full Privacy Policy.
Carriers
Carriers are not liable for delayed or undelivered messages.
Contact
Questions about this program: support@homieontour.com
homie LLC · 131 Continental Drive, Suite 305, Newark, DE 19713